Refund Policy – Digital Arrival Cards Portal

Arrival.Cards Portal provides application assistance services for electronic arrival cards and immigration entry forms. This Refund Policy explains when you may request a refund, how refunds are processed, and the conditions that apply to our service fees.

Our fees include:

• Government processing fees (if applicable)
• Service fees for reviewing and submitting your Digital Arrival Card application

Please note: Government fees paid to immigration authorities are typically non-refundable once submitted. This policy applies only to our service fees, unless otherwise stated.

Full Service Fee Refund

You may be entitled to a full refund of the service fee under the following circumstances:

• You cancel your Digital Arrival Card application before submission to the relevant authorities
• We are unable to process your application due to an internal processing error
• Your Digital Arrival Card is denied due to a verifiable error made by our team
• We fail to deliver your application within the stated processing timeframe (Standard, Express, or Rush service)

Refund eligibility is determined after internal review.

No Refund Policy

Refunds will not be provided in the following situations:

• Your Digital Arrival Card has been successfully approved and delivered
• Your application is denied due to incorrect, incomplete, or misleading information provided by you
• False or fraudulent information was submitted
• Your passport is invalid, expired, damaged, or does not meet entry requirements
• You fail to meet eligibility criteria required by the destination country
• Delays are caused by government processing beyond our control

Government processing fees are generally non-refundable once submitted to immigration authorities.

To request a refund for your Digital Arrival Card service, please follow these steps:

• Email us at hello@arrivalcards.net
• Include your application reference number
• Clearly explain the reason for your refund request
• Attach any relevant supporting documentation (if applicable)

Our support team will review your request within 3–5 business days.

If your refund request is approved:

• Refunds will be processed within 5–10 business days
• Funds will be returned to the original payment method
• Processing time may vary depending on your bank or payment provider

You will receive confirmation once your refund has been issued.

You may request cancellation of your Digital Arrival Card application before submission to immigration authorities.

Once your application has been submitted for processing, cancellation may no longer be possible.

If you initiate a chargeback without contacting us first:

• We reserve the right to provide documentation to the payment processor
• Your application status may be suspended during investigation
• Repeated disputes may result in service restrictions

We encourage customers to contact our support team first to resolve concerns quickly and professionally.

If you have questions about refunds, cancellations, or payment concerns, please contact us:

📧 Email: hello@arrivalcards.net