Privacy Policy – Digital Arrival Cards Portal

We provide online assistance services for travelers submitting Digital Arrival Cards and electronic entry forms required by immigration authorities.

By using our website and submitting your information, you agree to the practices described in this Privacy Policy.

Personal Information

When you submit a Digital Arrival Card application, we collect the following personal information:

• Full name, date of birth, and nationality
• Passport details (number, issue date, expiry date)
• Contact information (email address and phone number)
• Residential address
• Travel details and itinerary
• Accommodation information
• Photographs and passport bio page images
• Payment information (processed securely via third-party payment provider)

This information is necessary to process your Digital Arrival Card application accurately.

Technical Information

When you use our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Usage data and browsing behavior
• Cookies and tracking technologies

This helps us improve user experience, website security, and service performance.

We use your personal data for the following purposes:

• To process your Digital Arrival Card application (MDAC, TDAC, SGAC)
• To communicate application updates and confirmations
• To provide customer support
• To improve our online arrival card services
• To comply with immigration and legal requirements
• To detect and prevent fraud or misuse
• To maintain website security and integrity

We only process data necessary for these purposes.

We may share your personal information with:

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement industry-standard security measures to protect your personal data, including:

• 256-bit SSL encryption for secure data transmission
• Secure servers with encryption at rest
• Firewalls and intrusion detection systems
• Role-based access controls
• Regular security audits and updates

Despite our best efforts, no online platform can guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy.

Typically, we retain application records for up to 5 years after your last interaction with our services, unless a longer retention period is required by law.

After the retention period, data is securely deleted or anonymized.

Depending on your location and applicable data protection laws (including GDPR where applicable), you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us at: hello@arrivalcards.net

We will respond within the timeframe required by applicable law.

We use cookies and similar tracking technologies to:

• Improve website functionality
• Analyze traffic and user behavior
• Personalize content and improve user experience
• Maintain security

You may disable cookies through your browser settings. However, some website features may not function properly without cookies.

Our Digital Arrival Card services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors without parental or legal guardian consent. If we become aware that we have collected data from a child without proper authorization, we will take steps to delete such information.

As an online travel documentation service, your information may be processed or stored in different jurisdictions.

Where required, we implement appropriate safeguards to ensure your personal data remains protected in accordance with applicable data protection laws.

We may update this Privacy Policy periodically to reflect changes in legal requirements or our services.

When significant updates occur, we will revise the "Last updated" date at the top of this page.

We encourage users to review this page regularly.

If you have questions regarding this Privacy Policy or how your personal data is handled, please contact us:

📧 Email: hello@arrivalcards.net